Privacy Policy

Our Commitment to Privacy

At PoolBoost San Rafael Pool Care, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website.

Information We Collect

We collect information that you provide to us directly when you request a quote, schedule service, or contact us. This includes:

• Your name, address, and contact information
• Details about your pool and property
• Service preferences and scheduling information
• Payment information for billing purposes
• Communication history with our team

We may also collect information automatically when you visit our website, such as your IP address, browser type, and pages you visit. This helps us improve our website and services.

How We Use Your Information

We use the information we collect to:

• Provide and schedule pool cleaning and maintenance services
• Send service reminders and updates
• Process payments and manage your account
• Respond to your questions and customer service requests
• Improve our services and customer experience
• Send occasional promotional offers (you can opt out anytime)

Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in these limited circumstances:

• With service providers who help us operate our business (like payment processors)
• When required by law or to protect our legal rights
• With your consent or at your direction

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. This includes secure storage systems, encrypted payment processing, and limited employee access to customer data.

However, no system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access the personal information we have about you
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of promotional emails and marketing communications
• Withdraw consent for certain uses of your information

To exercise any of these rights, please contact us using the information below.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can control cookie settings through your browser, but some features of our website may not work properly if you disable cookies.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information (which we do not do).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will post the updated policy on our website and update the date at the top of this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

PoolBoost San Rafael Pool Care
637 Lindaro St #205
San Rafael, CA 94901
Phone: (628) 234-2353
Email: hi@sanrafaelpoolservice.com